Refund policy

Return & Refund Policy

Effective Date: 16 August 2026

At TRAIICART, we want you to have a smooth and satisfactory shopping experience. Please read the following Return & Refund Policy carefully before placing your order.

1. 4-Day Return Policy

We offer a 4-day return window from the date your order is delivered.

To be eligible for a return, you must contact us within 4 days of receiving your order at:

Email: traiicart.in@gmail.com

Return requests submitted after 4 days from delivery may not be accepted.

2. Eligibility for Return

A product may be eligible for a return if:

  • You received the wrong product.

  • The product arrived damaged or defective.

  • The product received is materially different from what was ordered.

  • The product has a manufacturing or functional issue that qualifies for a return.

The product must be returned in its original condition, along with its original packaging, accessories, manuals, and other items supplied with the order, where applicable.

TRAIICART may request photographs or videos of the product and packaging before approving a return request.

3. Non-Returnable Conditions

A return may not be accepted when:

  • The return request is submitted after the 4-day return period.

  • The product has been used, damaged, modified, or mishandled by the customer.

  • The product is returned without the original packaging or included accessories, where applicable.

  • Damage is caused by improper use, negligence, accidents, or normal wear and tear.

  • The customer simply changes their mind, unless otherwise required under applicable law.

  • The issue is caused by incorrect installation, operation, or use contrary to the product instructions.

4. Return Request Process

To request a return, contact us at traiicart.in@gmail.com within 4 days of delivery.

Please include:

  • Order number

  • Customer name

  • Contact number

  • Reason for the return

  • Clear photographs/videos showing the issue, where applicable

Our team may review the request and provide further return instructions.

Do not send the product back without receiving return instructions from TRAIICART.

5. Return Shipping

For products that are confirmed to be defective, damaged, or incorrectly delivered, TRAIICART may arrange or provide instructions regarding the return shipment, subject to verification.

For other return requests, return shipping costs may be the responsibility of the customer where permitted by applicable law.

6. Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the applicable payment method or by another appropriate method.

The time taken for the refund to appear in your account may depend on your payment provider, bank, or financial institution.

For Cash on Delivery (COD) orders, TRAIICART may request valid bank account or UPI details to process an approved refund.

7. Damaged or Incorrect Orders

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect product, contact us at traiicart.in@gmail.com within 4 days of delivery and provide supporting photographs or videos.

After verification, we may offer an appropriate resolution, which may include a replacement or refund, subject to product availability and applicable law.

8. Exchanges and Replacements

Where applicable, TRAIICART may offer a replacement instead of a refund for products that are confirmed to be defective, damaged, or incorrectly supplied.

Replacement availability depends on stock.

9. Cancellation of Orders

You may contact TRAIICART as soon as possible to request cancellation of an order.

Once an order has been processed, shipped, or handed over to a delivery partner, cancellation may not be possible.

10. Refund Delays

If your approved refund has not appeared within the expected processing period, please first check with your bank or payment provider.

You may then contact us at:

Email: traiicart.in@gmail.com

11. Contact Information

TRAIICART
Vivekanand Colony, Thandi Sadak
Azamgarh, Uttar Pradesh
India

Email: traiicart.in@gmail.com

Important: The 4-day return period is subject to applicable consumer-protection laws and does not remove any rights that cannot legally be excluded.